Terms and conditions

DEFINITION

  • Provider 4.D.  D.O.O., Dravska ulica 9, 2345 Bistrica ob Dravi, online store www.o-y-b.com can also be 4.D. STORE
  • A user is a person who uses our system, i.e. a customer in an online store, a natural or legal person.
  • An online store is an information system intended for the presentation and sale of products to the user

COMPANY HEADQUARTERS:
4.D. d.o.o.
Dravska ulica 9
2345 Bistrica ob Dravi
Tax number: 49238078 (we are not a taxpayer)
Registration number: 7308175000

Registration of the company in the Business Register of Slovenia, Ajpes, Maribor Branch Office as of 26/08/2025.

Company Contact: info@o-y-b.com

 

GENERAL TERMS AND CONDITIONS

The terms and conditions are effective from March 30, 2026.

The general terms and conditions of the 4D. d.o.o. online store are drawn up in accordance with  the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The online store www.o-y-b.com managed by the  company 4.D. d.o.o., Dravska ulica 9, 2345 Bistrica ob Dravi, registration number: 7308175000, tax number: 49238078, which is also a provider of e-business services (hereinafter also referred to as the seller 4.D. d.o.o. or “www.o-y-b.com”)).

 

PROTECTION OF PERSONAL DATA

4.D. D.O.O. undertakes to permanently protect all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and ZVOP-1.

The user must be aware that he is obliged to provide the online trader with his personal data in a correct and truthful form, and he is also obliged to inform the online trader about the change in his data. By accepting these terms and conditions, the user confirms that the personal data provided by him is correct.

COMMUNICATION

4.D. d.o.o.  will contact the user via means of distance communication only if the user does not explicitly object to this, and in accordance with the provisions of ZEKom-1.

Advertising emails www.o-y-b.com  will contain the following components:

  • they will be clearly and unambiguously marked as advertising messages,
  • the sender 4.D. d.o.o. will be clearly visible,
  • Various campaigns, promotions and other marketing techniques will be marked as such. The conditions of participation in them will also be clearly defined,
  • the method of unsubscribing from receiving advertising messages will be clearly presented,
  • the user’s wish not to receive advertising messages will be explicitly respected by 4D. d.o.o.

LIMITATION OF LIABILITY

www.o-y-b.com, 4.D. d.o.o. does its best to ensure that the information published on its website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that www.o-y-b.com cannot correct the information on the websites. In such a case, the www.o-y-b.com will  notify the buyer of the changes and allow him to withdraw from the contract or replace the ordered item.

www.o-y-b.com has the option of withdrawing from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious defect is considered to be a defect in the essential characteristics of the article and all errors that are considered decisive according to the customs of the store or according to the intention of the customers and www.o-y-b.com would not have confirmed or concluded the contract if he had knowledge. This also includes obvious errors in the price.

COMPLAINTS AND DISPUTES

4.D. d.o.o. complies with the applicable consumer protection legislation. 4.D. d.o.o. makes every effort to fulfil its duty to provide an effective complaint handling system.

In case of problems, the buyer can contact the feeder 4.D. d.o.o., www.o-y-b.com by phone at 041 47 47 00 or by e-mail at info@o-y-b.com  . Complaints should be submitted via the email address info@o-y-b.com .  The complaint procedure is confidential.

4.D.  d.o.o. is aware that an essential feature of consumer disputes is the disproportionality between the economic value of the claim and the time required and the costs incurred for resolving the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, 4.D. d.o.o. is doing its best to resolve any disputes amicably.

OUT-OF-COURT DISPUTE RESOLUTION

In accordance with the legal norms of 4.D. d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer could initiate under the Out-of-Court Consumer Dispute Resolution Act.

4.D. d.o.o., which, as a provider of goods and services, enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online settlement of consumer disputes (SRPS). The platform is available to consumers at:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

This regulation is based on the Out-of-Court Dispute Resolution Act for Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on Online Dispute Resolution for Consumer Disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

 

ONLINE STORE

CONTACT

When registering in the online store, the visitor acquires a username that is the same as his e-mail address and a password that he chooses himself. The user name and password unambiguously determine and associate the user with the filled in data. After registration, the visitor becomes a user and acquires the right to purchase. The General Terms and Conditions deal with the operation of the online store

 www.o-y-b.com, the rights of the user and the business relationship between the provider and the customer.

Registration at the time of purchase is not mandatory, the buyer can also make the purchase as a guest. In this case, no user account is created for him, but he is obliged to provide all the necessary information necessary to make the purchase.

The provider undertakes to provide the buyer with the following information at all times:

  1. the identity of the company (name and registered office of the company, register number)
  2. contact addresses that enable quick and efficient communication (e-mail)
  3. the essential characteristics of the goods or services (including after-sales services and guarantees)
  4. availability of products (any product or service offered on the website should be available within a reasonable time)
  5. the conditions of delivery of the product or the performance of the service (method, place and date of delivery)
  6. All prices must be clearly and unambiguously stated, it must be clear or already include taxes and transport costs
  7. payment and delivery method
  8. the time validity of the offer
  9. the deadline within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right of withdrawal in accordance with Article 43 of the ZVPot, he is explicitly informed of this),
  10. the complaint procedure must be explained, including any details of the contact person or customer service

PURCHASE PROCESS

Once you have selected the product you would like to buy, you add it to your shopping cart by clicking on the “add to cart” button. You can find the symbol for the basket at the top right. If you scroll or click on it, you will see the contents of the cart with the products you have selected (image, description and price of the product). You can change the quantity of the Product or products in the shopping cart before completing the purchase or remove individual products from the cart.

Once you have selected all the products and you have checked in your cart that you have the right products in it, proceed to click on checkout. In this step, you enter your personal information if you are making a purchase as a guest. Customers who have already registered in our system in the past will be automatically filled in with their password when they log in again.

If you wish, after entering your data, you can also choose delivery to another address. You enter the name, and address where you want the order to be delivered.

In the next step, you choose a payment method by clicking and before completing the order, check all the entered information (personal data, delivery address, selected products and quantities of selected products, payment method) if they are correct. The buyer is responsible for the correctness of the entered data.

Before completing the order, confirm the terms and conditions and privacy policy after reading:

– I have read and agree with the terms and conditions of the website,

– I have read and fully agree with the privacy policy.

The online store automatically “generates – creates” the order and sends an e-mail with the details of the order (products, prices, quantities, user data …) to the e-mail you entered. With this, the order is confirmed, the products will be shipped as soon as possible.

By completing the order, you assume the obligation to take over the order and receive a copy of the order to the entered e-mail. Placing your order thus obliges you to pay.

ORDER

The purchase contract between 4.D. d.o.o. and the buyer is concluded in the www.o-y-b.com online store  at the moment when 4.D. d.o.o sends the buyer the first e-mail message about the status of his order (entitled: confirmation of receipt of the order). This makes all prices and other conditions as they arise from the placed order fixed and apply to both 4.D. d.o.o. and the buyer. The buyer is considered to be a person with the data as provided at the time of placing the order. It is not possible to change the customer information later.

The purchase contract (i.e. the first e-mail message on the status of the order) is stored in electronic form on the server of 4.D. d.o.o.

Purchase notification process

1. www.o-y-b.com order

After placing the order, the customer receives a notification by e-mail that the order has been accepted. The www.o-y-b.com member  always has  access to  comprehensive information on the status and content of the order  on the www.o-y-b.com website.www.o-y-b.com inspects the order, checks the availability of the ordered items and confirms or rejects the order for a reason. www.o-y-b.com can call the buyer on his contact phone number to verify the data or to ensure the accuracy of the delivery. In the case of the delivery of items that www.o-y-b.com does not have in stock in its own warehouse, 4.D. d.o.o. is exclusively bound to the delivery by its supplier and to the time in which this supplier can deliver the item by www.o-y-b.com. Via e-mail, the www.o-y-b.com informs the buyer about up-to-date information regarding the delivery of items. If the delivery period is very long and the buyer does not want to wait, the buyer can notify 4.D. d.o.o., which will remove the item from the order and return to the buyer any funds already paid, and the rest of the items from the order will either be delivered or canceled the entire order at the buyer’s choice. If the supplier for the items,  for which it is stated that they are in stock with the supplier 4.D. d.o.o. does not confirm the availability of the ordered items no later than two weeks from the date of placing the order,  the buyer’s order may www.o-y-b.com rejected on the grounds that the item is not available from the supplier. On the day of rejection, the buyer’s order ceases to be valid. 4.D.  d.o.o. does not assume any liability for damage resulting from longer delivery times or due to non-delivery of items that 4.D. d.o.o. does not have in stock in its own warehouse, unless 4.D. d.o.o. or www.o-y-b.com or a person for whom the company is responsible caused it intentionally or negligently.

2. Payment of the order

If the buyer has chosen an instant electronic form of payment (credit card, PayPal) for payment, the order is executed. If the customer has chosen to pay by pro forma invoice, the order will not be executed until the pro forma invoice has been paid. In case of non-payment, the buyer receives an additional notification with a request for payment. If the pro forma invoice is not paid within three working days, the order is automatically cancelled.

3. Order shipped/Order ready for pickup

www.o-y-b.com prepares, dispatches or prepares the item for personal collection within the agreed deadline and informs the buyer about it by e-mail and/or SMS message. www.o-y-b.com also e-mails the buyer about the withdrawal policy, where to turn in the event of a delay in delivery, and where to turn in case of a complaint.

In the event that the buyer decides to cancel the order in time, he must immediately inform the seller by calling the general help number 041 47 47 00 or by e-mail to info@o-y-b.com

If it happens that the order has already been shipped, the shipment is rejected by the buyer to the delivery service. In the case of personal collection (when the item is already ready for collection), the buyer also communicates his desire to cancel the order via the above-mentioned phone number or by e-mail above.

PAYMENT METHODS

4.D. d.o.o provides the following payment methods:

  • by transfer to the account of 4.D. d.o.o. according to the pro forma invoice,
  • by debit or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club…),
  • s Paypal računom
  • After picking up to the delivery courier or postman.

Payment and credit cards

In the case of payment by debit or credit cards, the following conditions apply:

  • The payer (data in the user’s account) must be the same person or organization as the owner of the debit or credit card.
  • After confirming the receipt of the order, it is not possible to change the content of the order or the final amount of the order, except exceptionally with the approval of 4.D. d.o.o.
  • When paying by credit card online, in the event of cancellation of the order or change of payment method with the user’s rates, please inform us at  the  card credit or refund info@o-y-b.com.

Payment by pro forma invoice

TRANSFER DETAILS:

TRR: SI56 0284 3026 6627 281  (NLB BANKA)
Reference: SI00 (+order number)

The order according to the pro forma invoice is valid only for 3 working days, there is no possibility of reservation. After three days, it is considered that you are withdrawing from the purchase, your order will be canceled.

For certain products, we reserve the right not to have the option of payment after delivery or upon collection.

Payment via Stripe system

Stripe is an easy and, above all, secure way to pay for orders online. Your credit card number is not known to us as the seller. When paying with Stripe, you can use Visa, Mastercard, American Express,…

Payment after delivery

Delivery and payment after delivery is carried out by GLS, Pošta Slovenije. The customer can pay with the card when picking up the GLS parcel or at Pošta Slovenije. In the event that he receives a package at home, he can (in larger cities) check directly with the post office that delivers the package, check whether it is possible to pay by card directly at the delivery. The customer can also call GLS customer service, Pošta Slovenije, where they can obtain this information. Even in smaller towns, this option is available, we only advise the customer to contact Pošta Slovenije, where they will be entrusted with the information if it is possible to pay by card or only in cash.

INVOICING

After the delivery of the ordered items, 4.D. d.o.o. also sends an invoice to the buyer, i.e. the buyer receives an invoice together with the goods upon receipt, and will also be registered in  the online store www.o-y-b.com. The described method of issuing an invoice applies to all cases of delivery/collection of items. The buyer receives an invoice for each separate order or separate shipment within the order separately.

The invoice breaks down the price and all costs related to the purchase and gives a notice of the right of withdrawal.

The buyer is obliged to check the correctness of the data before placing the order. Later objections regarding the correctness of the issued invoices are not taken into account.

Turn on your mind, take the bill:

 

ONLINE PRICE

The online price applies to all registered users of 4.D. d.o.o. who have  entrusted www.o-y-b.com their data. You www.o-y-b.com become a registered user  by registering in the online store as a www.o-y-b.com member or by registering  once in the online store as  a guest www.o-y-b.com.

All prices include VAT, unless explicitly stated otherwise.

The prices are valid at the time of placing the order and do not have a predetermined validity.

Prices are valid in the case of payment using the above payment methods, under the above conditions.

Discounts, promotional codes, etc. As a rule, they do not add up.

In the event of an error in the publication of the price (due to export from the business system or human error), we reserve the right to correct the price or cancel the order. This is especially true if the published price of the product would be equal to 0. In case of cancellation, the payment will be refunded to the customer.

PROMO CODE

A promotional code brings various benefits to the purchase and is limited in time. You can find the active promotional code on the front page of the advertisement, on the page of each department, in our e-newsletter or in other media.

In the event that the buyer uses a promotional code, but later cancels the order with the used code of his own free will, or the shipment is damaged during transport, he is no longer entitled to a new benefit under this code.

Codes can only be used for items whose seller is www.o-y-b.com.

DELIVERY TIME

For products in stock, the dispatch of goods is 1-3 working days after receipt of the transfer. In the event of a longer delivery time, we will notify you of the delivery time by e-mail or by phone.

  1. DELIVERY

Since the delivery service delivers items within the working hours of GLS, Pošta Slovenije (and the postman’s busy hours of a certain area), you can also opt for delivery to any other name or address. For example, to work. If delivery to a business address is selected, the courier will hand over the package to an authorized person to pick up shipments in the company.

If you are not at the designated location at the time of delivery (company, office, hospital, student or student dormitory, etc.), the courier will leave a message with instructions on how to proceed. A visit to the nearest post office is usually sufficient, but you can call them to deliver your parcel again free of charge.

COMPLAINTS

In cases where you have received a shipment that does not have all the documents attached, the information on the invoice is incorrect and in other similar cases, please contact info@-y-b.com We  will provide you with an appropriate explanation, instructions or deliver the missing material as soon as possible.

We advise you to inspect the goods when you receive them, and if you find a defect on the goods that are not in accordance with what is stated in the online store, please inform us via the RETURN GOODS form, where we will agree on the further procedure. The purchased item is returned together with undamaged packaging and undamaged accessories (cartons, booklets, PVC bags,…). Packaging is part of the sales item. If a part of the packaging is scraped, damaged, or you send products without a part of the packaging (cartons, PVC bags,…), the product is considered to have been used. It is not possible to advertise a used or installed product, it is mandatory to carefully inspect the product before use.

The cost of returning the goods is borne by the buyer.

If you decide to exchange the goods with another product, the prices in the online store are taken into account at the moment we receive your purchased products. In this type of product exchange, it is not possible to redeem coupons or discount codes to resolve the complaint.

FACTUAL ERROR

The error is real:

  • if the product does not have the properties necessary for its normal use or for marketing;
  • if the product does not have the characteristics necessary for the specific use for which the buyer purchases it, but which were known to the seller or should have been known to him;
  • if the product does not have the characteristics and features which have been expressly or tacitly agreed or prescribed;
  • if the supplier has delivered a product which does not conform to the sample or model, unless the sample or model has been shown only for the purpose of notification.

The suitability of a product for normal use shall be assessed in relation to normal goods of the same type and taking into account any declarations made by the seller or the manufacturer as to the characteristics of the goods, in particular by advertising, presentation of the product or on the goods themselves.

The buyer may exercise his rights under a material defect if he notifies the provider of the defect within two months from the date on which the defect was discovered. The provider is not responsible for material defects on the goods that become apparent after two years have passed since the item was handed over.

The right to enforce a material defect is more precisely defined by  the Consumer Protection Act.

WARRANTY

The buyer can complain about the defect at any time during the warranty period. The warranty can be claimed by the consumer for products for which a warranty is mandatory (the list of these products is determined  by the Rules on Goods for which a warranty for faultless operation is issued) and for those for which a voluntary warranty has been given. Within the warranty period, the consumer can request the supplier to eliminate the defect free of charge. If the defect cannot be rectified or is not rectified by the company within a total period of 45 days, the consumer may request a replacement for a new identical product.

What is the procedure for claiming a warranty?

Within the warranty period and under the warranty conditions, the buyer must request the guarantor to eliminate defects with a written application, and must submit both the product and the warranty card and a copy of the invoice. The buyer has no costs with the elimination of defects or replacement of the product. If the seller finds that the defect in the product has occurred due to the improper conduct of the buyer, as a result of which the warranty claim turns out to be unjustified, he will send the product back with written notice at his expense.

  • DAMAGED SHIPMENTS, NON-RECEIPT OF THE SHIPMENT

HANDLING OF DAMAGED CONSIGNMENTS

If, upon receipt of the shipment, you noticed that the shipment is physically damaged, missing contents or shows signs of opening, please inform us immediately by calling 041 47 47 00 or info@-y-b.com where you will receive any further information. We will initiate the complaint procedure with the GLS carrier or with the Pošta Slovenije. Leave the package in the same condition as you received it (without adding or removing anything), and keep the original packaging! When reporting the damage, we will also need photos of the package, (inside) packaging, damaged item, postal labels and a description of the damage.

We advise you to inspect the ordered products immediately upon receipt and inform us as soon as possible in case of any irregularities. When dealing with damage during transport, we are bound by the deadlines and conditions of delivery services.

If, upon receipt of the shipment, you noticed that the item or package was physically damaged, missing the contents or showing signs of opening, you should initiate compensation proceedings.

Delivery with GLS or Post of Slovenia: As soon as you notice the damage or no later than 30 days from the receipt of the package, it is necessary to sign a record of the damaged shipment. To do this, bring the package to the post office together with the entire associated (outer and inside) packaging or send us pictures of the damage, packaging and accompanying labels of the delivery service to the mail info@-y-b.com. Store the packaging until the complaint is completed.

The claim at GLS, Pošta Slovenije is processed by a commission and based on their response or approval, the buyer is refunded the purchase price or ordered a new item. We will endeavour to resolve the complaint as soon as possible.

NON-PICKUP OF THE ORDERED

Once we have processed your order and submitted it for delivery, you will receive a message from us to the e-mail address you entered with the order, so that you can expect the package in the following days. If the postman cannot hand over the package to you in person, he will give you a Notification of the received shipment in your mailbox. The time for picking up the ordered at the post office is 15 days. This is how long the package has been waiting for you and if you do not pick it up, it will be returned to our address.  If for any reason you do not have a notification from the postman, please contact us on the phone number 041 47 47 00 or on info@o-y-b.com and we will provide you with information with which you can pick up the package without this ticket.

PURCHASE FOR LEGAL ENTITIES

The purchase process for legal entities is the same as for natural persons, except that in the first step you select the option account to the company and confirm your agreement with the terms and conditions. If you have already purchased from a company, just select it from your archive. For individual items available for purchase at the pick-up point, it is not possible to issue an invoice to a legal entity.

If you want a business account, you accept the terms and conditions that apply to businesses. The main difference is in the possibility of withdrawing from the contract: we allow companies, sole proprietors and other legal entities to return delivered items within the warranty conditions. The listed legal entities do not have the possibility to withdraw from the contract within 14 days of receiving the item without a reason, as is the case for consumers (natural persons).

Refunds are not possible for legal entities.

The online store www.o-y-b.com allows the following payment methods to legal entities:

  • cash on delivery* (cash payment limit up to €420 incl. VAT)
  • by transfer to the account of the manager www.o-y-b.com, 4.D. d.o.o. according to the offer/pro forma invoice
  • by debit or credit card (MasterCard®, Visa, Visa Electron, BA Maestro, Diners club)
  • deferred payment (applies to public and local government organizations and companies that achieve the appropriate credit rating and have a contract with 4.D. d.o.o.).
  •  

CONSUMER’S RIGHT OF WITHDRAWAL

The consumer (this applies exclusively to natural persons who acquire the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of taking over the items that he is withdrawing from the contract, without having to give a reason for his decision. The deadline begins one day after the date of receipt of the items.

The consumer shall notify the withdrawal from the contract to the seller’s e-mail address: info@o-y-b.com .

In the event of withdrawal from the contract, the consumer returns the received item or by mail to the address of the company’s warehouse: 4.D. d.o.o., Department for Complaints, Dravska ulica 9, 2345 Bistrica ob Dravi.

The return of the received items to the company within the withdrawal period is considered a message of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, spoiled, lost or its quantity has decreased without the fault of the consumer. The consumer may not use the items unhindered until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer shall be liable for a decrease in the value of the goods if the decrease is the result of conduct which is not strictly necessary to establish the nature, characteristics and functioning of the goods.

The only cost charged to the consumer in connection with the withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). The item must be returned to the seller no later than 30 days from the sending of the message of withdrawal from the contract (purchase).

The consumer does not have the right to withdraw from the contract in the case of contracts the subject of which is an item that has been manufactured and ordered according to the consumer’s precise instructions, which has been adapted to his personal needs, which by its nature is not suitable for return, which is perishable or which has already expired.

Withdrawal from the contract is not possible for goods:

  • for goods or services the price of which depends on market fluctuations beyond the control of the undertaking and which may occur within the period of withdrawal;
  • for goods that have been ordered and/or manufactured according to the consumer’s precise instructions and adapted to his personal needs;
  • for the service provided, provided that the contract has been performed in full by the undertaking and the provision of the service has commenced on the basis of the consumer’s express prior consent and with the consent to lose the right of withdrawal once the undertaking has performed it in full;

Refund of payments made, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, and no later than within 14 days of receiving the message that the seller agrees to withdraw from the contract and that the buyer has returned the goods in condition,  as it left our warehouse when ordered. A business returns payments received to the consumer using the same payment method as the consumer (which is most commonly a payment to a transaction account), unless the consumer has explicitly requested the use of a different payment method and the consumer does not incur any costs as a result.

When withdrawing from a contract where any bonus has been used, these funds are considered a discount and are not returned to the user. Only the amount paid will be refunded to the user.

In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the item with appropriate compensation, which is determined by the record at the time of return. The buy-back with a reduced value is taken into account at the time of consumer confirmation by e-mail. The consumer uses the said ransom only when ordering another item of equal or higher value.

We wish you plenty of pleasant and affordable shopping!

 

PERSONAL DATA PROTECTION POLICY AND USER RIGHTS

In accordance with the applicable Personal Data Protection Act, the Electronic Communications Act and the General Data Protection Regulation (“GDPR”), the company 4.D. d.o.o. (online store www.o-y-b.com , hereinafter COMPANY provides the following rights in relation to the protection of personal data, which are further elaborated below:

  • Data manager
  • the purpose of data processing and the types of personal data
  • Visiting and using the website
  • Retention period
  • the right of access to data;
  • the right to rectification;
  • the right to erasure (“right to be forgotten”);
  • the right to restriction of processing,
  • the right to data portability;
  • the right to object.

Data Manager

The administrator of your personal data is 4.D. d.o.o., Dravska ulica 9, 2345 Bistrica ob Dravi.

Purpose of data processing and types of personal data

We will treat any personal data you provide to us confidentially and use it only for the purposes for which you provided it. If there is a need for further processing of your data for some other purpose, we will inform you in advance and ask for your consent.

We will collect personal data for the purposes of:

  • I’m going to give you an account,
  • sending products by post or by self-delivery,
  • creating a user account in the online store,
  • managing the client’s profile in the business system,
  • informing the customer about the progress of the order,
  • For the purposes of internal business analytics,
  • with additional consent for the needs of direct marketing via the Internet and familiarization with marketing campaigns.

Visiting and using the website

Each time you visit the www.o-y-b.com website, a  log file of the web server is automatically stored on the web server (e.g. IP number – a number that identifies an individual computer or other device connected to the Internet; browser version, time of visit, etc.). We process this data for the purpose of keeping our website visit statistics.

Data and information retention period

We assure you that we will keep your data only for as long as necessary to fulfil the purpose for which it was collected and used, namely:

  • log files of the web server are stored for 3 (three) months;
  • Your contact details for communication purposes are processed by the completed transaction or completed communication;
  • If there is a different statutory retention period for individual data processed for the execution of contracts (e.g. accounting or tax data), the retention period is 10 (ten) years. During this time, data processing is restricted.
  • After the need to keep the data ceases to exist, i.e. after the purpose for which they were collected, the data are immediately irreversibly and permanently deleted.

Right of access to data

You have the right to obtain confirmation from the Company as to whether the Company is processing your personal data and, where this is the case, you have the right to obtain access to your personal data and the following information regarding the processing of personal data:

  • purposes of processing,
  • Types of personal data;
  • users or categories of users to whom your personal data has been or will be disclosed, in particular users in third countries or international organisations;
  • where possible, the envisaged period for which the personal data will be stored or, if that is not possible, the criteria to be used to determine that period,
  • the existence of the right to request from the controller the rectification or erasure of personal data or the restriction of the processing of personal data relating to the data subject or the existence of the right to object to such processing,
  • the right to lodge a complaint with a supervisory authority;
  • where the personal data is not collected from the user, all available information regarding their source,
  • the existence of automated decision-making, including profiling, and meaningful information on the reasons for it, as well as the significance and envisaged consequences of such processing for the user.

Upon your request, the Company will provide you with one free copy of your personal data that is being processed.

For additional copies of the data you would request, the company will charge you a reasonable fee, taking into account administrative costs.

Right to rectification

You have the right to request the company to rectify inaccurate personal data concerning you without undue delay. Taking into account the purposes of processing, you have the right to have incomplete personal data completed in the registration form.

Right to erasure (“right to be forgotten”)

You have the right to request the Company to delete personal data relating to you without undue delay, and the Company must delete your personal data without undue delay in the following cases:

  • when the personal data are no longer necessary for the purposes for which they were collected or otherwise processed,
  • when you withdraw the consent that is the basis for the processing of your personal data, there is no other legal basis for the processing,
  • when you object to processing on the basis of the legitimate interest of the controller, there are no overriding legitimate reasons for their processing,
  • when you object to processing for direct marketing purposes,
  • when personal data needs to be erased for compliance with a legal obligation in accordance with EU law or the Slovenian legal order.

When the Company publishes your personal data in accordance with the Policy, the Company takes reasonable steps, including technical measures, to inform the controllers processing your personal data that the data subject requires them to delete any links to such personal data or copies thereof.

Right to restriction of processing

You have the right to request that the company restrict the processing of your personal data where one of the following applies:

  • when you contest the accuracy of the data, for a period that allows the controller to verify the accuracy of your personal data,
  • when the processing is unlawful and you oppose the deletion of personal data and instead request the restriction of their use,
  • when the company no longer needs the personal data for the purposes of processing, but you need them to establish, exercise or defend legal claims,
  • where you have lodged an objection in relation to the processing, until it is verified whether the legitimate reasons of the controller override your reasons.

Right to data portability

You have the right to receive personal data concerning you held by the company in a structured, commonly used and machine-readable format and the right to transmit this data to another controller without being hindered by the company to which the personal data were provided when:

  • the processing is based on your consent or a contract, and
  • processing is carried out by automated means.

Right to object

On grounds relating to your particular situation, you have the right to object to the processing of your personal data at any time, if it is based on legitimate interests pursued by the company or by a third party. The Company will cease to process personal data unless it proves compelling reasons for the processing that override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. Where personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purposes of such marketing, including profiling, if it is related to such direct marketing. If direct marketing is based on consent, the right to object may be exercised by revoking the personal consent given.

Procedure for exercising rights

All of the above requests regarding the exercise of rights in relation to your personal data can be addressed in writing to the controller, at the e-mail address info@o-y-b.com  or by post to 4.D.  d.o.o., Dravska ulica 9, 2345 Bistrica ob Dravi.

If you submit a request in accordance with the above paragraph by electronic means, the information will be provided to you by electronic means, as far as possible, unless you request otherwise.

For the purposes of reliable identification, in the event of exercising your rights in relation to personal data, the Controller may request additional data from you that are necessary to confirm your identity, and may refuse to act in accordance with this Chapter only if it proves that it cannot reliably identify you.

The Controller will respond to the request by which you exercise your rights in relation to your personal data without undue delay and no later than one month from the receipt of the request. The company may extend the deadline for exercising rights by a maximum of two additional months, taking into account the complexity and number of requests. If the company extends the deadline, it will notify you of any such extension within one month of receipt of the request, together with the reasons for the delay.

If your requests under this section are manifestly unfounded or excessive, particularly because they are repetitive, the company may:

  • charge a reasonable fee, taking into account the administrative costs of transmitting the information or communication or implementing the requested action;
  • refuses to act on the request.

Right to lodge a complaint regarding the processing of personal data

You also have the right to lodge a complaint directly with the Information Commissioner if you believe that the processing of personal data concerning you violates Slovenian or EU regulations in the field of personal data protection.

Validity

It is valid from 30.3.2026 onwards and can be changed or supplemented at any time. Therefore, we ask you to check the current version before each provision of personal data in order to be aware of any changes and additions.

 

PRIZE GAMES

RULES OF PRIZE GAMES

The organizer of the prize game is the seller 4.D. d.o.o., Dravska ulica 9, 2345 Bistrica ob Dravi. A participant in the prize game is a natural person who participates in the announced prize campaigns.

The prize winners are determined by the computerized selection function randomly or by the organizing committee.

RIGHTS TO PARTICIPATE IN THE PRIZE GAME

Participants in the prize game can be natural persons who are citizens of the Republic of Slovenia. Persons employed by the organizer of the prize game and their immediate family members, as well as persons employed by other legal entities related to the implementation of this prize game, may not participate in the prize game. Legal entities cannot be a participant in the prize game. Persons who do not accept the rules of the prize game cannot participate in the prize game. It is considered that the participant has accepted the rules of the prize game by participating in the announced prize game.

RULES OF PARTICIPATION IN THE PRIZE GAME

To participate in the prize game, it is not necessary to purchase the services or products of the organizer of the prize game. Winners are drawn electronically. All participants in the prize game can participate in the draw. One participant can participate in the prize draw only once. The result of the draw is final. No appeal is possible. The winner will be notified by e-mail about the receipt and method of collecting the prize.

OBLIGATION OF THE DRAW

It is not possible to pay out the prize in cash, nor can it be exchanged for another item.

The winner is obliged to provide the organizer of the prize contest in writing (e-mail) with his/her personal data – name, surname, address, e-mail address and telephone and tax number, all no later than two days after receiving the notification that he/she is the winner of the prize.

Payment of all taxes on prizes (including VAT) is the responsibility of the organizer. The organizer will send the prize winners a certificate in accordance with the Personal Income Tax Act and the Rules on the Delivery of Personal Income Tax Assessment Data. The winner is obliged to report the value of the award in the income tax return. Upon receipt of the prize, the winner is obliged to fill in a statement of acceptance of the prize. The Organizer is not responsible for any taxes that may arise in connection with any other prizes. If the winner fails to fulfill all obligations, it is considered that the winner does not want to accept the prize and thus the organizer is free from all obligations in relation to the winner under this prize game and acquires the right to dispose of the prize for any other purpose. Prizes are not transferable.

If the organizer of the prize game does not receive all the necessary information and a statement that he or she wishes to receive the prize within three (3) working days from the moment of sending the notification to the winner that he or she has been drawn, for any reason (e.g.: the winner declares that he or she does not want to accept the prize, the address or e-mail address is incomplete or incorrect, etc.) does not receive all the necessary information and a statement that he or she wishes to receive the prize, it shall be deemed to be  that the winner does not want to accept the prize and thus the organizer is free from all obligations under this prize game in relation to the winner and acquires the right to dispose of the prize for any other purpose.

PROTECTION OF PERSONAL DATA

The organizer of the prize game protects all personal data obtained from the participants during the contest in accordance with the regulations governing the protection of personal data. The organizer may use personal data obtained from participants exclusively for the purposes for which they were obtained. The participant of the prize contest agrees that the organizer may send him notifications regarding the organizer’s offer. The participant or his/her guardian or legal representative may at any time revoke his/her consent to the use of personal data obtained in the prize game for direct marketing purposes. The organizer of the prize game reserves the right to organize the award ceremony as a public event. By participating in the prize game, the participant allows his name and address to be used in the audio, photo and video material of the organizer of the prize game. The winner of the draw allows the organizer of the prize game to publish their personal data in the media and on the Internet for the purpose of informing about the results of the draw or collecting the prize.

PUBLICATION OF THE RULES OF THE PRIZE GAME

By submitting their data via the input form on this page, the participants of the prize game agree that they are familiar with the rules and undertake to act in accordance with the rules of the prize game. In the event of any dispute or ambiguity, these rules shall prevail in relation to any other publications, whether in print, electronic or any other form.

General Terms and Conditions last updated: March 2026